I'm sorry that the product did not meet your needs.  We will be happy to issue a refund for your CoachStart Manual.  In order to receive a refund, you will first need to return the item.
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There are two different return addresses for printed items and CDs/DVDs. Be sure to include your name, address and email address.
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If you are in North America, please return items to:
SolutionBox
c/o Sprocket Express
23 West Bacon St. Suite 5
Plainville, MA 02762
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In all other parts of the world, please return items to:
Solutionbox /-Bizcardco Australia
3 Nicholson Street
BRUNSWICK EAST VIC 3057
AUSTRALIA
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If you would like, you may forward your package tracking number to me, and I will be sure to expedite your refund as soon as we are in receipt of the item.